At Pass the Watch, we only sell 100% authentic brand new watches, and accessories complete with the original manufacturer's packaging. We make sure to process orders as quickly as we can so our customers can enjoy their purchase as soon as possible.
- We strive to earn and maintain the trust of our guests by only selling legitimate and credible watches and accessories. All of our items sold here at Pass the Watch comes in their original manufactured packaging (in original box, with booklet, serial number,etc.)
- we guarantee all items to be 100% authentic via our money back guarantee
- To offer the best possible services to our customers, we offer our products and have top reviews on eBay, Amazon, and Rakuten. Pass the Watch has been a seller on eBay since 2010 and is amongst the top-rated sellers, with over 10,000+ reviews.
- Our top priority is to make sure that our customers are happy and satisfied with their purchases, from the start of the transaction to the day they received the item. All our items are shipped directly from our warehouse to your destination in an effective and timely manner. This is why all our orders are processed and shipped on the same day.
- If we fail to provide these services item will be returned to us and we will issue a full refund to you so we can guarantee no loss to our customers. satisfaction is our goal to grow our business.
We are a highly secured site with an SSL verified seal registered in the state of California, USA. All links to our reviews and SSL seal are below:
Within the USA, we ship free using USPS Priority Mail (2 Day Shipping) on nearly all of our products. USPS is our default shipping service.
Once we receive your order confirmation and payment, we will begin processing your order. We will keep you updated every step of the way, as we process your order, providing you with the tracking information once available.
If you would like to use UPS, or would like an expedited delivery, the following rates apply:
UPS Ground: Free
UPS 3 Day Shipping: $18.00
UPS 2 Day Shipping: $28.00
UPS 1 Days Shipping: $38.00
UPS Next Day Air Early AM: $65.00
Saturday Delivery Next Day Air: $55.00
To Canada, we ship using USPS priority mail.
For international orders, the fee is $20.00 and up.
NOTES ON SHIPPING:
If you are shipping your purchase to an APO, FPO, or a PO Box, then USPS Priority Mail is the only service that will deliver to those addresses. UPS does not deliver to APO, FPO, and PO Boxes.
The shipment time frames only apply to business days, not weekends and holidays.
Weekends deliveries only apply to Next Day Saturday Air for UPS.
USPS Priority Mail Delivers on SATURDAY.
If you do not receive your order, or your order is damaged, UPS and USPS must investigate the matter. In order to investigate the issue, please contact us within 10 business days. If the package is not located, or UPS/USPS damaged the box, then a claim will be issued. Within two weeks of processing the claim, the shipping carrier refunds Pass the Watch, and the replacement(s) will be shipped out. If the item is no longer available, and a different item is not wanted, Pass the Watch will gladly refund you the money.
If you receive a different item, or a damaged/defective item, you must contact us within 5 days of receiving the item. We can then correct the situation, by offering, a replacement or a refund. Please make sure to contact us no more then 5 days after receiving the shipment. After 5 days we may not honor your claim. You can contact us here.
If the outer packaging, such as the gift box, is damaged, we may be able to offer a replacement. Please email us at email@example.com for a quick response.